Ongoing Part Time Relief Customer Service Officer
(60 hours per four-week period)
Band 3 ($64,842 – $70,511 Pro-rata) + Superannuation
About the Role
Whitehorse Manningham Libraries are currently recruiting for a Relief Customer Service Officer. If you have excellent customer service skills and are comfortable working with a range of different technologies and people then this may be the role for you.
Applicants must have the ability to be able to work at any of the Whitehorse Manningham Library Branches and have the flexibility to work a variety of days and shifts, including week days and weekends.
Relief Customer Service Officers support the delivery of branch library services and are deployed accordingly to cover roster gaps created by scheduled leave, training, staff vacancies or service gaps. This relief position will be required to work at any of the branches within Whitehorse Manningham Libraries. This position will be rostered across Monday, Tuesday and Wednesday, with shifts being a minimum of 2.50 hours to a maximum of 7.50 hours per day to a total of 13.50 hours per week. The rostered hours will be within the span of 8.50am – 8.15pm. On Saturdays the shift will be 3 hours and within the operating hours of 8.50am – 5.15pm. Applicants must have the flexibility to be able to work within any of these hours. Further information is provided in the Candidate Information Pack.
Applications must include:
- A cover letter addressed to the Chief Executive Officer, Sally Both, stating the position you are applying for. The letter should also detail why you feel you are the right person for the role.
- A resume
Applications that do not include the required components may not be considered. The position description and information on how to apply can be found via the provided links. Applicants may be contacted by telephone to assist with shortlisting.
WML offers the following benefits:
- Access to professional development opportunities that support our commitment to life-long learning and a skilled workforce
- Purchased leave arrangements and carry-over arrangements from the Local Government sector
- Employee Assistance Program for staff and their immediate family members
- Annual free flu vaccination
- Ability to salary sacrifice superannuation
All applications must be submitted via the Apply Link on the website (preferred) or directly to applicants@wml.vic.gov.au.
Applications close: 11pm Wednesday 5 March 2025
Enquiries: Ellen Swansson 9896 4333
Please note only shortlisted applicants will be contacted.